Welcome to Sofia Choklad

We're here for you!

 

OUR LOCATION

Drottninggatan 38, 702 22 Örebro, Sweden

Monday - Saturday: 10:00 - 18:00

MORE INFORMATION

+46 722-150-837

info@sofiachoklad.se

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, we take great care to ensure that the product you receive matches the image on our website. Please note that slight variations may occur as our chocolates are handmade.

Where can I view my sales receipt?

Your sales receipt is sent to your email after placing an order. If you haven’t received it, please check your spam folder or contact us.

How can I return an item?

Unfortunately, due to Swedish regulations on food safety, we cannot accept returns on food products once they leave our premises. However, if your order arrives damaged or incorrect, please contact us immediately, and we will resolve the issue promptly.

Will you restock items indicated as “out of stock?”

Yes, we regularly restock our popular items. You can also sign up for a notification on the product page to get alerted as soon as it's back in stock.

Are your chocolates suitable for people with allergies?

Some of our products contain allergens like nuts, dairy, and gluten. Please check the product description for detailed ingredient information or contact us for assistance.

How should I store my chocolates?

To keep your chocolates fresh, store them in a cool, dry place away from direct sunlight. The ideal temperature is between 15–20°C.

Do you offer gift wrapping?

Yes, we offer beautiful gift wrapping options for all our products. If you'd like your order gift-wrapped, please write your request in the "Additional Information" box during checkout, including any specific instructions or messages you'd like us to include. 🎁✨

Can I customize my order for a special event?

Absolutely! We provide customized solutions for events, businesses, and celebrations. Contact us to discuss your requirements.

How long will it take to receive my order?

Orders within Sweden usually arrive within 2-5 business days. Delivery times for European countries may vary depending on the shipping method.

Where do you deliver orders?

We deliver orders across Sweden and to selected European Union countries. Our shipping is handled by reliable partners, including PostNord and DHL. During checkout, you’ll be able to see all available shipping options for your location.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    We're now on Instagram!

    Stay connected with us on Instagram for the latest updates, chocolate creations, and sweet inspirations!
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    Follow us @sofiachoklad.se – we can't wait to see you there!