At Sofia Choklad, we prioritize the quality and safety of our products. Due to the perishable nature of our goods, we do not accept returns. This policy complies with the European Union Consumer Rights Directive, which states that the right of withdrawal does not apply to perishable goods.

1. No Returns on Perishable Goods

  • As our products are food items, returns are not possible once they have been shipped.

  • We ensure all products meet the highest quality standards before dispatch.

2. Damaged or Incorrect Orders

If you receive a damaged or incorrect order, please contact us within 48 hours of delivery: 📧 Email: info@sofiachoklad.se
📞 Phone: +46 722-150-837
📍 Address: Drottninggatan 38, 702 22 Örebro, Sweden

To process your complaint efficiently, kindly provide:

  • A clear description of the issue.

  • Photos of the damaged product and packaging.

  • Your order number.

3. Refunds and Replacements

  • If your claim is approved, we may offer a replacement or a refund.

  • Refunds will be processed within 7 business days.

  • Shipping costs are non-refundable unless the return is due to our error.

4. Legal Compliance

This return policy is in accordance with EU and Swedish regulations regarding the sale of food products online. For further information on consumer rights, visit: Swedish Consumer Agency (Konsumentverket)
EU Consumer Rights
EU:s Konsumenträttigheter