Welcome to Sofia Choklad! By using our website and purchasing our products, you agree to comply with the following terms and conditions. These terms are designed to ensure a safe and transparent shopping experience in accordance with EU consumer protection laws.

1. General Terms

  • Sofia Choklad is a registered company in Sweden.

  • We reserve the right to update these terms at any time.

  • By placing an order, you confirm that you are at least 18 years old or have parental consent.

2. Orders and Payment

  • All prices include applicable VAT according to Swedish and EU regulations.

  • We accept payments via:
    ✅ Visa, Mastercard, American Express
    ✅ Klarna (Buy now, pay later)
    ✅ Apple Pay, Google Pay
    ✅ iDEAL, Bancontact, Przelewy24, EPS

  • An order confirmation will be sent via email upon successful payment.

3. Shipping and Delivery

  • We ship within Sweden and the EU.

  • Standard delivery times:
    ✅ 2-5 business days within Sweden
    ✅ 5-10 business days within the EU

  • Our shipping partners:
    🚚 PostNord – Reliable shipping within Sweden
    🚚 DHL – Fast and secure delivery within Sweden and across the European Union

  • Sofia Choklad is not responsible for delays caused by third-party couriers.

4. Returns and Refunds

  • Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact us within 48 hours with photos and order details.

  • We will assess your claim and, if approved, offer a replacement or refund.

5. Privacy and Data Protection

  • We comply with GDPR regulations to protect your personal data.

  • Your data will not be shared with third parties without your consent.

6. Liability

  • We strive to ensure accurate product descriptions, but slight variations may occur.

  • Sofia Choklad is not liable for any allergic reactions; please check ingredient lists before purchase.

7. Governing Law

These terms are governed by Swedish law and comply with EU consumer protection regulations. Any disputes will be resolved in Swedish courts.

For questions regarding our terms, contact us: 📧 info@sofiachoklad.se
📍 Drottninggatan 38, 702 22 Örebro, Sweden